New to Website!!:loveyou:
Thought you sleuths would be interested in my personal encounter with MS. About 3 years ago, I was a patient of TS. My primary insurance is Medicare. When I called the office for appt., I was told that TS accepted Medicare. My appt. with TS was very pleasant and she spent a lot of time with me. After appt., I was told I needed to pay upfront and they would submit paperwork to Medicare for reimbursement. Saw TS for another appt. Before 3rd scheduled appt., I became aware that Medicare would not reimburse me since TS doesn't accept Medicare assignment. This totally blindsighted me since both office staff & website stated that TS accepted Medicare. At this point, I had already paid out close to $1,000.
Contacted TS office about why I was provided false information about Medicare. I was told that I needed to speak with office manager (MS). Set up appt. with MS to discuss the Medicare issues. Arrived at office and was sent to MS office. Showed him the office bills and rejection statements from Medicare. MS told me that TS no longer accepts Medicare and I was responsible for the charges. At this point, I became very upset and asked MS why I was not informed of their policies when setting up appts. or even when I handed over Medicare card.
This was where it got REALLY SCARY!! Told MS that their "miscommunications" was costing me money that I could not afford. Told MS that I would be contacting Medicare about their deceptive office practices. MS literally started yelling at me to the point where I became afraid and immediately left the office. Once I got to my car, I was shaking so hard that it took me several minutes to compose myself to drive.
To make long story short, I contacted Medicare to report fraud. Medicare investigators contacted MS and even went to office when MS didn't cooperate. Medicare continued to work on my behalf and 1 1/2 years later I was FINALLY reimbursed.
Sorry for long post, but thought my experience will help shed some light on MS personality. If I was treated as a client in this manner, I can't imagine what TS may have been subjected to behind closed doors. JMO!
