Following up on my post about our first Instacart delivery (#828), Google taught me that Instacart issues a prepaid debit/credit card for the shopper to use for an order. So the $20 difference I saw between what Instacart charged us and what the grocery store receipt showed is pocketed by Instacart, not the shopper. With our local Safeway, Instacart prices shown online for the customer are higher to begin with. During checkout, not only are the lower regular in-store prices charged to Instacart, but on select items there is a Safeway Card savings, lowering the price even more. I guess this is how Instacart makes its money. However, a high volume supermarket chain 12 miles away does not raise its prices for Instacart customers. Go figure. It must average out for Instacart somehow.
Instacart does pay the shoppers using an elaborate pay schedule based on the difficulty (size, weight) of items in the order, distance driven, whether it was at a peak time, etc. On top of that, the shopper keeps 100% of the tip.
So, to recap, with Instacart fees, generous shopper tip and the $20 difference between what Instacart charged us for groceries and they actually paid, our groceries cost $67 more than if my husband had gone himself. At least now we understand that mystery $20 difference. For an occasional big load of groceries during coronavirus it’s probably worth it, but rarely. I hope this helps anyone trying to navigate Instacart.
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