Tow Truck/Impound tid bits. I'm not at all in this area. BUT I dispatched privately, through AAA contract, and through the PD.
My drivers do not stop and engage if they see someone seemingly broken down in the road. Why? Liability and obstructing other calls. They would occasionally call in and say "you might get a tow for a such & such"
AAA does not tow without the member with the vehicle.
The police normally contract with civilian tow companies and impounds unless its a vehicle needed to be searched forensically.
The police call in an unattended vehicle ( tbh, they called super fast. the car wasn't even sitting for 12 hours) we pick it up, log the VIN and the place it was towed from and thats it. We personally cannot contact people that their car has been impounded and a lot of the time, the police don't bother either.
I've had people that came to the office saying that they saw their vehicle was missing, and figured out it had been impounded but would literally have to play a big game of telephone to determine where the car was actually towed to.
I'm in jersey though.
Also, depending on your membership, there are significant fees to be towed. We took credit cards over the phone if they didn't have cash because the member would normally ride with the vehicle.
And AAA requires some sort of tracking in all the vehicles . Ours showed speed, stops, turning it off, and the PTO being activated (the hydraulics used to pull the vehicle on the bed.)
Once again, I CAN ONLY SPEAK FOR NJ, BUT AAA HAS THE SAME RULES