Another thing from the friend's affidavits that has struck me, much along the lines of my earlier comment about a debit card; Almost all of them reference a day the water was turned off and though one makes it sound purposeful, the others credit an unpaid bill.
Now, I was probably Brad's age, the last time that I neglected to pay a utility bill, but whether he simply forgot, money was running tight that month and/or he turned-off BillPay to better manage his finances -- How does that one incident make him a bad husband or father?
I'm pretty sure that a majority of people have had a similar experience, the majority may be slim, but still, I'm sure most people have lost one utility or another at some time because of an unpaid bill. And, if they were living beyond their means, why would Brad purposefully incur a reconnection fee and possibly cause the utility to require a deposit?
But, most importantly, why couldn't Nancy get the water restarted?
As far as I remember, those who cite a reason say that she couldn't do anything about it because her name wasn't on the account. Well, your name doesn't have to be on the account to satisfy the debt and get a utility reconnected. My only anecdotal evidence is the time one of my neighbors were out of town and they had forgotten to pay the gas, but when one of our mutual friends saw the notice on the door, she went down to city hall, paid the bill and advanced her friend the deposit.
It just doesn't make sense for someone owed to require that a specific person pay; I'm not meaning to speak ill of the dead, but did Nancy even inquire about getting it reconnected? If she didn't have the cash, weren't any of the friends to whom she recounted the story willing to make an advance? And, why should a single unpaid bill in eight years cost a man custody of his children?