On the matter of hurt feelings and thick skin: Nothing wrong with emotional support if someone wants to provide it. As a former victim advocate (long ago) emotional support as well as providing information was part of my training as a volunteer. Victims and their families require it. And it has been emphasized to me that websleuths is a victim friendly site. I see it this way: If you want information from someone, be polite. That is usually the most effective way to do it. If one is rude, then one is less likely to get information. However, as I say, I am new here and am -- in addition to learning a great deal about how missing persons investigations are conducted -- trying to get a sense of the tone and customs of the forum.