You are so right. Here we are scrutinizing the actions/reactions of two folks low on the totem pole. When the whole situation was created by much higher paid folks that made IMO very poor executive decisions resulting in an impossible situation for those two workers. One of them could have been easily killed too.
Kind of follows a typical failed project fiasco . Panic & hysteria, search for the guilty and punishment of the innocent.
We're scrutinizing everyone's actions-- if the higher ups hadn't made such uneducated and ill informed decisions, that social worker wouldn't have been bringing the boys to the house, and the 911 dispatcher wouldn't have had to make a split second decision to mark a call urgent. Unfortunately, the higher ups had info that
should have led them to the conclusion that something like this could happen-- but the 911 dispatcher
actually had live, up to second information of something really, really bad happening, and he didn't act upon it. To me, that's the difference. With the higher ups, it's more of a "what if" scenario, and they should have been more diligent in using the information they had. With the 911 dispatcher, he was being told in live time that the boys were in danger, and dropped the ball in a big way. If that doesn't call for immediate dismissal and a review of protocol, I don't know what would. I would hate for someone to lose a job, but if you have poor decision making skills, a 911 call center is probably not the best career path- it can have
deadly consequences, not just the end result of an unhappy customer experience.
Maybe he was on cold meds and wasn't thinking clearly, who knows?-- I'm not trying to villainize him, but if you look at who had what information at what time, and the actions that were taken, it is the 911 dispatcher that really did the least with the most, if that makes sense.
I hope that he is getting support somehow-- he will live with this the rest of his life, and I can't imagine how painful that must be. Just another reminder that decisions that you make can affect others in unimaginable ways... I just feel terrible for everyone involved, and hope that many things are learned from this nightmare.
JMO
I'm so sad now
