"How can I cancel my OnStar service?" If at any time you wish to cancel your OnStar service, push your blue button to speak with an Advisor or call. You cannot cancel your service online. If you let your service plan expire or choose to cancel it, your OnStar system will be deactivated.
All services- including Automatic Crash Response and Emergency Services- will be shut off. Your vehicle won't be able to connect with us for help, even in a crash.
May 2018- Privacy Statement
"Key Points About Our Information Practices" We may collect information about you and your accounts with us, such as your name and address. And when our connected vehicle products and services are
active, we may collect information about your vehicle, including diagnostics, use, and vehicle location. We may also collect various types of information about you from dealers and others who provide information to us.
"Information We May Collect" We may collect the following information through your use of the products and services, including when you operate or travel in a vehicle that has
active products or services, and otherwise with your consent. We may also collect your information from GM dealers, licensees, partners, service providers, and independent third party sources....
User Terms
6. Your Right to Cancel the Services at any Time. Your Right to Cancel the Services at any Time. This Agreement applies from the date of your acceptance until the Services are cancelled or terminated by You or us as permitted in this Agreement. You may cancel the Services at any time. To cancel the Services, You may call us at 1-888-4-OnStar or You may press the blue OnStar button in your Vehicle and inform the advisor that You want to cancel the Service. You must also contact us in this manner if You wish to sell or transfer your Vehicle. We will refund any unused whole months and remaining days of Services that You have paid in advance unless (a) the payment was included in the purchase or lease price of your Vehicle or (b) the terms of the applicable Services (or the applicable Third Party Services) dictate otherwise. You won't be entitled to any other refunds for the Services. If You cancel the Services and later wish to reactivate the Services, You may be required to pay reactivation fees.
You can also call us at 1-888-4-OnStar or press the blue OnStar button in your Vehicle at any time to get instructions on how to disable the Services in your Vehicle.
15.2 The Services are only available in places where we have retained a Wireless Service Provider for Service in that area and only if the Wireless Service Provider has technical compatibility with the Connected Device, coverage, network capacity, and reception when and where the Service is needed.
Services that use location information about your Vehicle only work if GPS satellite signals are unobstructed, available in that place and compatible with your Vehicle systems. Any stolen vehicle assistance services that may be included with the Services are solely intended to provide assistance in notifying You or authorities of potential theft and to potentially aid in vehicle recovery. These Services do not prevent vehicle or vehicle content theft or protect against damage or loss. We are not responsible for any losses or other harm You may incur in connection with vehicle theft.
15.3 YOUR VEHICLE MUST HAVE A WORKING ELECTRICAL SYSTEM (
INCLUDING ADEQUATE BATTERY POWER) FOR THE SERVICES TO OPERATE.
15.4 The Services may not work if: ...other problems arise that we cannot control that interfere with the delivery or quality of the Services, such as hills, tall buildings, tunnels, weather, electrical system design and architecture of your Vehicle, damage to important parts of your Vehicle in an accident, or wireless phone network congestion or jamming.