Cypros
Well-Known Member
If the child had experienced severe pain during a previous flight and so was anticipating (and fearing) similar pain during this flight, then I can understand her tantrum (considering that she is only 3). However, this is the problem of her parents, not the flight crew and other passengers. If the child had had problems with her ears before then the parents could have looked into treatments before trying to take her on another flight.
I think the airline went far beyond what was necessary to compensate this family and I am annoyed with their lack of gratitude. If I had been in charge I would have offered the family seats on the next available flight IF the child is calmed down and ready to fly by then. I would have also offered them food voucher so they could take the little girl to the airport McDonald's and fill her up with heavy foods in the hopes that she would be sound asleep for the next flight. I don't see any need to offer them free tickets but I understand the airline's desire to overcompensate -- it is good business.
I think the airline went far beyond what was necessary to compensate this family and I am annoyed with their lack of gratitude. If I had been in charge I would have offered the family seats on the next available flight IF the child is calmed down and ready to fly by then. I would have also offered them food voucher so they could take the little girl to the airport McDonald's and fill her up with heavy foods in the hopes that she would be sound asleep for the next flight. I don't see any need to offer them free tickets but I understand the airline's desire to overcompensate -- it is good business.