PommyMommy
#ShinelikeShanann
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I like this Police Chief.Press conference Manchester NH Police: https://fb.watch/afcH-h2Nke/
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Noting at the 10:22 mark (your second link), he says,
A message went out department-wide from myself that should the officers on their patrols this evening, or working at the front counter, or answering calls upstairs - get any and all tips. People are not to be forwarded to a voice mail, they're not to be put on hold. They're to be kept on the line until a detective can get on the phone, or an officer, or a person at the front counter can take a detailed statement on how we can get back in contact with that person.