I don't understand all this dispatcher bashing. Dispatcher got her help very quickly and she was rescued. Why can't we just concentrate on that?
She was pleading for help, and all he had to say to her, we will send a squad car "as soon as we get a car open" and she was the one pleading that they needed it NOW.
If you had been locked up for 10 years desperate for help, and the 911 person said we will send a car "as soon as we get a car open" you would be panicked too. He could have done more to calm her, keep her on the phone, and make her feel like she had a lifeline for help. You could tell she wanted to talk, she wanted to stay on the line.. Why didn't he keep her on till police arrived, especially given the fact she was relaying Info? He did not know whether she was alone or not. She did not know how long it would take, especially give the attitude that her call would be taken when they had a car open. What if they did not have a car open for another hour? He did not give her that reassurance that they were on the way NOW and would be there within minutes,
And she needed that, she savored up the courage for 10 years, and the 911 caller was likely her first contact w outside world (other than neighbor) in 10 years. She wanted someone to recognize her freedom and assure her of it. She wanted to hold onto that lifeline.
Because frankly in her mind if he came back before police came she and her child (I think it is hers) would be likely dead. At least in her mind, even if she was at neighbors, she thought that she would be dead if police did not arrive in time. That call was a lifeline to her life
Maybe given the publicity of this case, 911 got crank calls in the past and that is why they acted that way
911 did their job but some situations call for doing something beyond the bare requirements of one's job description.
And in hindsight, maybe operator would act differently. In a way you cannot fault him bc he maybe did not realize how that call was a lifeline for life for her.