neesaki
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The cell phone could also not have been reachable by a cell tower for other reasons, like bad reception in buildings. I know I used to have a lot of problems with my cell provider inside office buildings.
This is true, I wonder if this was an issue in that building. Which brings me back to another thought I've had, a basement or the parking garage. I've wondered if there was a basement in the building. But also, in one of the videos, they show the inside of the parking garage where they parked and the elevators. Cell phone reception is even worse it seems in these type of areas, also aren't elevators notorious for bad cell reception?