I just thought of something. I have a credit card in my name that I took out only so that I could get a card for each of my parents on it, so that THEY could use. They'd filed for bankruptcy many years ago, and are quite elderly and sick and I didn't want them not having access to emergency funds. So I got this card with a low credit line just so I could get cards in their own names on it. I pay the monthly bill for them, when there is one. But never on my statement does it show whether the card used was in my dad's name or my mom's, only in mine. I vaguely remember setting this up for them over the phone, so all I needed was information like my name, SSN, birthday, address, etc. So if Casey had all that on Cindy, and she did, she could have called BoA and set up a card in her own name on Cindy's account, intercepted the mail, and Cindy would never have known it existed. just a thought.