This IS confusing. I don't think it's true that she went to the front of his house, kids in her arms, as the Anderson Cooper CNN video suggests. I just don't believe that. I DO believe she was behind his house, trying to break in to get help searching for her boys after her boys washed away, and the homeowner perceived she was a man (it MUST have been difficult to see during the torrential rain, she was probably covered up) and she was begging for him to come out and help her.
This is an awful story, but I really don't think she approached anyone for help with her kids in her arms. I don't think ANYONE denied her admission to the safety of their home, when she had two little boys in tow. The man in the house looked totally reasonable - it's hard for me to believe he wouldn't open his door to a mother with two preschoolers during the hurricane.
It rings true, to me, what he says. She never approached anyone for help while she had the children in her arms, and I myself wouldn't come outside the safety of my house during that horrid storm to help a stranger. I think people who are judging them for not coming outside have never hunkered down and lived through something like that. Walking out in to it would put their lives in true peril, as the other nearly 100 people who were killed by Sandy experienced.