According to my reading of the charges which I quoted a couple of pages back, Penny was reckless and negligent in not showing concern about how his actions were affecting Neely, even when the passengers had left. He can be a hero who saved everyone’s life, but that doesn’t change how he treated Neely.
What if someone had given Neely a bottle of water and a snack right at the beginning, showing him kindness. Maybe he was past the point of no return, but I hear his words as a desperate man, needing attention, not as someone who was going to kill. If someone had taken
@Ladyotm seriously, threatening the clerk, she could have ended up like Neely. It was just wild talk in the heat of the moment. Same as Neely. Try kindness first, then escalate if necessary.
JMO