Here’s what I think, totally speculative based on my experience with benefits administration, including CEO escalations. I think this guy had a child who was very ill and had been recommended for a treatment or provider, which insurance denied, possibly due to treatment being considered “experimental or investigational” (a common denial reason given by insurance carriers) or out of network. The child died and this guy has a vendetta. The mother is also extremely distraught and is in on the plan to get even. (It could also be the case that the spouse was the one who was ill and needed the denied coverage.)
Of all my jobs, I’ve never been exposed to as much raw, intense and off the charts emotion as when dealing with medical benefits issues. It’s one reason I will never, ever (voluntarily) have a managed care plan. Stuff happens, things change. You go for the cheaper plan thinking (or not even thinking) “this won’t happen to my family - we’re healthy.” Then it does, and the brain surgeon you want to operate on your child’s brain cancer is out of network or the treatment is deemed “experimental and investigational” and you’re stuck with what you consider sub-par care.
I wouldn’t be surprised if he was talking to his wife/child's mother by phone on his way to murder BT. And she knew where he was on Thanksgiving, he was exacting their revenge.
If this is the case, I hope she’s ticked off enough at his flirting with the desk clerk at the hostel to turn him in.
JMO as a possible scenario which hit me the minute I heard about this murder.